Presenter: Rick White, President & Coach, 180BIZ 

Every shop owner I know is clamoring for new customers. Proof of this is the percentage of their marketing budget that’s focused solely on attracting new blood. But what happens after you get them? You don’t ignore them; you work hard to keep them!!!

In this fast-paced webinar I’m going to show you:
• Why a single-minded focus is dangerous and expensive
• Introduce you to the concept of the loyalty ladder and why it matters
• How to intentionally create a program to move your new customers to raving fan clients

You’ll leave this webinar armed with the information and strategies you need to up your retention game.