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Join us at the VISION Hi-Tech Training & Expo in Kansas City from February 29th to March 3rd, 2024! We will be hosting a booth throughout the event, providing a perfect opportunity to connect. Don’t miss our presentations on March 1st, 1:45 pm – 5:15 pm, for “Automotive Financial Mastery: Navigating Business Success” by  Joe Marconi and on March 2nd, 3:00 pm – 6:00 pm, for “Creating the Ultimate Customer Experience” by Darrin Barney and Tom Amero. We look forward to meeting you and sharing valuable insights to elevate the industry!

 

Schedule:

VISION Hi-Tech Training & Expo (More Information)

February 29th – March 3rd, 2024

in Kansas City

 

Friday, March 1, 2024 

1:45pm – 5:15pm  

Joe Marconi | M14-D Automotive Financial Mastery: Navigating Business Success | Sponsored by Elite

 

Financial Mastery: Navigating Business Success is a comprehensive training program designed to equip repair shop owners, managers, and automotive enthusiasts with the financial expertise to excel in the competitive automotive industry. This course delves deep into the intricacies of financial management, tailored specifically for the automotive repair sector. Participants will develop a firm grasp of financial statements, analysis techniques, budget formulation, pricing strategies, efficient cash flow management, and more. Through a blend of theoretical knowledge, hands-on exercises, and real-world case studies, participants will emerge as adept decision-makers capable of steering their repair shop enterprises towards sustained growth and prosperity.

Sponsored by Elite

 

 

Saturday, March 2, 2024 

3:00pm – 6:00pm 

Tom Amero & Darrin Barney | M20-F Creating the Ultimate Customer Experience | Sponsored by Elite  

 

Is Customer Experience (also known as CX) more important than price? This age-old question still shows up in the mainstream. According to a 3rd party survey, 54% of consumers make decisions based on customer experience, with 19% considering it the most important deciding factor. If more than half of consumers will decide on where to do business based on service, improving your CX will allow you to improve profit margins on services, spend less on advertising, create happier customers, retain and grow your customer base, and serve your community well. Join Hannah Kennedy and Tom Amero from Elite Worldwide as we discuss strategic approaches to improve your Customer Experience (CX). With over 20 years in customer facing roles and 10 in the automotive industry, Hannah Kennedy is a shop owner and a great source of knowledge in cultivating a welcoming environment for guests. In his role as Business Performance Analyst at Elite, Tom has worked with hundreds of shops and owners to help create successful business-to-customer interactions and has seen first-hand the impact it can have on shops when executed well. Let’s elevate the industry together and create the Ultimate Customer Experience!

Sponsored by Elite

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